Customer Support - Technical Enquiries

If you need technical assistance with your terminal or have any other terminal related issues please call the relevant help desk, dependant on the manufacturer of your terminal as listed below.


Spire Payments Helpdesk (including Payter device support)

Ingenico Helpdesk (Lloyds Cardnet)

Verifone Helpdesk (Lloyds Cardnet)

Customer Support - Acquiring Enquiries

Should you have any acquiring, banking or referral messages on your terminal please contact:


Handepay (EVO)

Handepay (Worldpay)

Lloyds Cardnet Merchant Services

First Data Global Leasing

First Data Merchant Services

HSBC Global Payments

Worldpay General Enquiries

Technical Support Guides


Here you'll find the most recent user guides for Spire, Ingenico and Verifone payment terminals. You can download each guide in PDF format, and if you need further assistance we've provided specific contact details for each acquirer, so you can get in touch with them directly.


Payment Terminal Support Guides

Spire Payments

Spire Payments

Description:

Spire Payments is an independent provider of point of sale hardware and software solutions, delivering real customer value and secure protection.

Models: T4220, M4240, M4230, SPc5, SPc50, SPw60, SPw70, SPg7

Guides & downloads


Ingenico Group

Ingenico Group

Description:

Ingenico Group is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels.

Models: ICT220, ICT250, IWL251, IWL252, 930BCC, 930GCC

Guides & downloads


Verifone

Verifone

Description:

Verifone is the UK leader in secure electronic POS solutions, providing the services and expertise to enable electronic payment transactions.

Models: Vx520, Vx675, Vx680

Guides & downloads


Need help or advice? Please don’t hesitate to call us

01942 407 980